Concrete Questions, Answered Properly
FAQ HUB, UPDATED AUGUST 25, 2026The questions on this page are the ones we could not find answered anywhere else on this site: living with new concrete through an Ohio winter, what to do before the crew turns up, what cracking actually means, and what happens if something goes wrong. Everything else is indexed further down.
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Seventy four questions in eleven sections, ordered the way a project actually runs: working out who to hire, choosing the work, planning it, preparing for it, then living with the result.
Before you hire
Choosing the work
Planning the job
After the pour
Estimates, quotes and booking
Start here if you have not had anyone out yet. How the estimate works, what belongs in it, and how far ahead to plan.
How do I get an estimate, and do you charge for it?
Estimates are free and there is no obligation. Call or use the contact form, and someone will arrange to come and look at the property. The visit usually takes about twenty minutes for residential work.
Can you quote a job without visiting the property?
We can give you a realistic range without visiting, and the estimator on our pricing guide will do that for you right now without asking for your details. What nobody can responsibly do is give you a firm price without seeing the site, because the things that move a concrete price the most are the things you cannot see in a photograph: the state of the base, how water moves across the site, what is buried, and whether equipment can physically reach the pour.
What should be in a written estimate?
The scope of work, the materials and the specification, the timeline, the payment schedule, and what is excluded. The exclusions matter as much as the inclusions, so read them. For any concrete job the specifics worth seeing in writing are excavation depth, base depth and material, slab thickness, reinforcement, and whether demolition and disposal are included or quoted separately.
How long is a quote valid for?
Ask, and get it in writing on the estimate. Material prices move, and a quote given in spring may not stand in the following spring. If you are planning a project several months out, that is worth clarifying rather than assuming.
How far in advance should I book?
Further than you think, particularly for work between late spring and early fall, which is when everyone in the region wants concrete poured. If you have a date you need to hit, such as an event or a house sale, say so at the estimate. If your timing is flexible, there is often more room to talk in the quieter parts of the season.
Do you take on small jobs?
Yes, though it is worth understanding the economics. A crew, a truck and a mixer cost roughly the same to send out whether the pour is 120 square feet or 400, so very small jobs carry a high cost per square foot. The most economical approach is usually to bundle a small pour with other work on the same visit. Call and describe what you have in mind and we will tell you honestly whether it makes sense on its own.
Do you do commercial work as well as residential?
Yes. Commercial flatwork, parking lots, truck docks, curb repair and industrial floor coatings are all part of what we do, alongside residential driveways and patios. Commercial projects have their own scheduling considerations, and we can work nights or weekends where closing a lot during trading hours is not practical.
Can I see examples of your work before deciding?
Yes. The photographs across this site are of our own projects rather than stock imagery, and we are happy to show you finished examples of a specific finish and color before you commit. For any decorative work that is genuinely worth doing, because a sample board and a finished patio in daylight are not the same thing.
The company and how we work
Insurance, what licensing actually exists in Ohio, who turns up at your property, and what happens to the old concrete.
Are you insured?
Ask us for the certificate and ask for it to come directly from the insurer or broker rather than forwarded as a photograph. That is the correct way to verify it with any contractor, and we would rather you did it properly than took our word for it. Insurance is the single non-negotiable item when hiring a contractor, particularly given that Ohio issues no state license for residential concrete work.
Does my city require a registered contractor for concrete work?
It depends which side of which boundary you are on, and it catches people out. Ohio issues no state license for residential concrete, so registration is set locally and varies considerably across Hamilton, Warren, Butler and Clermont counties, and again across the river in Kenton and Campbell. Hamilton, for instance, issues its own concrete license through its Engineering department. The safest approach is to ask your own municipality what it requires for the specific work you are having done, then ask your contractor to evidence it.
Do you charge more for jobs further out?
Distance affects scheduling more than it affects price on most residential work, but on smaller jobs at the outer edge of the region it can make the difference between viable and not, because mobilising a crew and equipment for a short pour a long way out is expensive relative to the work. We cover Greater Cincinnati, Northern Kentucky and the Dayton area from Maineville. If you are on the boundary of that, call and ask rather than assuming either way.
Who will actually turn up at my property?
Ask at the estimate who is scheduled for your job, and ask whether they are employees or a subcontracted crew. That is a fair question to put to any contractor and you are entitled to a straight answer, along with knowing who to contact if something goes wrong on site. The crew leads customers name most often in our reviews are Shane and Tommy.
Do you handle the permits?
Raise it at the estimate, because it depends on the jurisdiction and on whether the work touches the public right-of-way. Requirements vary across Hamilton, Warren, Butler and Clermont counties and across the river. Work touching the street approach in the City of Cincinnati falls under DOTE rules and is handled separately from the private portion of your driveway.
What do you do with the old concrete you remove?
It is broken up, hauled away and disposed of, and that is included in the demolition line of your estimate rather than being an afterthought. Concrete is heavy and disposal is charged by weight, which is a large part of why tear-out is a significant cost on a replacement job rather than a rounding error.
Can I supply my own materials to save money?
It is rarely worth it and most contractors will decline. Concrete is ordered by the load to a specification for the job, and the responsibility for the result becomes very unclear when the contractor did not choose or supply the mix. If the goal is reducing cost, there are better levers, and our pricing guide sets out where they genuinely are.
Concrete driveways
Thickness, reinforcement, matching existing concrete, the street apron, and whether concrete or asphalt is right for your situation.
How long does a concrete driveway last in Cincinnati?
Twenty five to thirty years with routine maintenance is the realistic figure for a properly built concrete driveway in this climate, against roughly fifteen to twenty for asphalt. The number that actually matters is not the material though, it is the base underneath it. A correctly excavated and compacted stone base with the right slab thickness will comfortably reach thirty years. A thin slab on poorly prepared ground can be failing inside eight, and no amount of sealing will save it.
How thick should a concrete driveway be?
Four inches is the standard for a driveway carrying ordinary cars. Five to six inches with reinforcement is what you want if you regularly park a work truck, an RV, a loaded trailer, or if delivery trucks will cross it. Tell your contractor at the estimate what will actually sit on the slab long term, including things that only happen occasionally, because building for the right load costs far less up front than dealing with a cracked driveway that was never designed for it.
Do I need rebar, or is wire mesh enough?
Both are used and both work when placed properly. Rebar on chairs in a grid gives more control over crack width and is what you generally want on thicker slabs and anything carrying heavy loads. Wire mesh is common on standard residential flatwork. Fibre in the mix helps with early shrinkage cracking but is not a substitute for structural reinforcement. The more useful question to ask any contractor is not which one they use but where it will sit in the slab: reinforcement lying on the subgrade under the concrete is doing almost nothing.
Can you widen my existing driveway rather than replacing all of it?
Often yes, and it is a good way to get more parking without paying for a full replacement. The honest caveat is that a new strip poured against an older slab will not match in color, and it will never quite match, because the existing concrete has years of weathering on it. The joint between old and new also needs handling properly so the two sections can move independently. If an exact match matters more than the cost saving, replacement is the answer.
Will new concrete match my existing concrete?
No, and anyone who promises it will is overselling. Fresh concrete is lighter than weathered concrete, and even an identical mix cures to a slightly different shade depending on weather, moisture and finishing. New work typically darkens over the first year and gets closer, but a visible difference at a joint between old and new is normal rather than a defect. If you are replacing part of a visible surface, that is worth knowing before you decide how much to replace.
What is the driveway apron, and why is it treated separately?
The apron is the section where your driveway meets the public street, and it usually sits in the public right-of-way rather than on your property. That means it is governed by the municipality rather than by you. In the City of Cincinnati, the Department of Transportation and Engineering requires plan review and a DOTE-licensed street contractor for certain approach work. It is one of the most common sources of surprise cost and delay on a driveway job, so ask at the estimate whether your project touches it.
Can you pour a driveway on a slope?
Yes, and most driveways have some fall to them by design, because you want water running away from the house rather than sitting on the surface or heading for the garage. Steeper sites need more thought about the finish, since a very smooth surface on a steep slope is unpleasant in ice, and may need drainage at the bottom so you are not channelling water into a garage door. Raise the slope at the estimate rather than assuming it is routine.
Should I choose concrete or asphalt for my driveway?
Concrete costs more to install and generally less to own. It typically lasts twenty five to thirty years, asks very little maintenance in between, and takes decorative finishes. Asphalt is cheaper on day one, typically lasts fifteen to twenty years, and wants sealcoating every two to four years. If you are selling within five years, asphalt is usually the better financial decision. If you are staying fifteen years or more, concrete generally wins. We install both, so we have no particular reason to push you either way.
Patios and pool decks
Sizing, finishes, heat underfoot, drainage, and building features into the original pour rather than cutting them in later.
How big should a concrete patio be?
Measure your furniture rather than guessing at a square footage. A table with six chairs needs roughly sixteen by twenty feet once you allow space to pull chairs out and walk behind them, which is about 320 square feet. A pair of loungers needs far less. The most common regret we hear is not that a patio was too small, it is that someone paid for a very large slab and only ever uses a corner of it.
Can you pour a new patio over an existing one?
Sometimes, but it is usually the wrong answer. Adding a thin layer of new concrete over an old slab without proper bonding creates a weak layer that will delaminate. If the existing slab is structurally sound and you want it to look new, a bonded overlay or micro-topping is the correct approach and is a genuine service rather than a bodge. If the slab underneath is cracked, moving or has lost its base, anything you put on top will fail with it.
Will a concrete patio get too hot to walk on barefoot?
Color is what decides this more than material. Light gray and tan concrete stays noticeably cooler underfoot than dark charcoal or deeply stained finishes, which can become uncomfortable in full afternoon sun. If the patio is around a pool or you have children who will be barefoot on it, raise that when you choose the color rather than after.
What is the best finish for a pool deck?
Slip resistance and heat come first, appearance second, which is the opposite of how most people choose. A broom finish or a textured decorative finish gives grip when wet. Very smooth or heavily sealed surfaces get slippery exactly when you least want them to. Lighter colors stay cooler for bare feet. Drainage matters more here than anywhere else, because water needs to move away from the deck rather than pooling at the coping.
Can you add a fire pit, seat wall or steps to a patio?
Yes, and it is far cheaper to build them into the original pour than to add them later. A seat wall or fire pit added afterwards means cutting into finished concrete and a visible joint. If there is any chance you will want them, say so at the estimate even if you are not committing, because the layout and the base can be planned around it at no real extra cost.
Does a patio need drainage, or does it just shed water?
Most patios are simply graded to shed water away from the house, and that is usually enough. Where it stops being enough is when the patio sits below the surrounding ground, backs onto a slope, or is enclosed by walls or the house on more than one side, so the water has nowhere to go. In those cases a trench drain or a catch basin tied into a proper outlet is the difference between a patio and a paddling pool.
Can you pour around an existing deck, tree or structure?
Usually yes, and it is common. Trees need more thought than people expect, because roots move and will eventually lift a slab poured tight against them, so it is worth talking about where the tree will be in fifteen years rather than only where it is now. Pouring hard against a structure needs an expansion joint so the two can move independently.
Stamped and decorative concrete
The finish with the most upside and the most ways to go wrong. Fading, slip resistance, color methods, and why decorative work sometimes comes out blotchy.
How long does stamped concrete last?
The concrete itself lasts as long as any other slab, twenty five to thirty years when built properly. The color is the part with a shorter clock on it. Stamped and colored surfaces generally need resealing every two to three years to keep looking the way they did on day one, and if that never happens the color dulls and the surface loses its depth. That is an ownership cost worth knowing before you choose the finish rather than after.
Will stamped concrete fade?
It softens over time, yes, particularly in full sun. That is normal for colored concrete and is what resealing is for. What is not normal is dramatic color loss inside the first year or two, which usually points to the sealer being wrong, missing, or applied badly. Ask what sealer will be used and what the resealing schedule looks like before you sign.
Is stamped concrete slippery when wet?
It can be, and it depends far more on the sealer than on the stamp pattern. A high-gloss sealer on a smooth pattern is genuinely slippery wet. There are additives that go into the sealer to add grip, and textured patterns hold traction better than flat ones. If the surface is going near a pool, on steps, or on any slope, say so before the finish is chosen, because it changes which sealer should be used.
Why does some stamped concrete come out blotchy or patchy?
Some variation is inherent to colored concrete and is part of why people choose it, but there is a real difference between natural variation and a patchy result. Blotchiness usually traces back to inconsistent moisture in the slab while it cures, color release being worked unevenly, sections poured from different loads, or weather during the pour. It is one of the most common complaints about decorative work across this whole trade. The practical protection is to ask to see finished examples of the exact color and pattern in daylight, not a sample board, and to agree what an acceptable range of variation looks like before anyone pours.
What is the difference between integral color, stain and color hardener?
Integral color is mixed through the whole load, so the color goes all the way through the slab and cannot wear off, but it gives a softer, more muted result. Color hardener is worked into the surface and produces a stronger, denser, more vivid finish but only on the top layer. Stain is applied to cured concrete and can give the richest, most variegated look. They behave differently as they age and they cost differently. Ask which is being quoted.
Is exposed aggregate a good alternative to stamped?
It is worth considering and it is often overlooked. Exposed aggregate sits between broom finish and stamped on price, has excellent natural slip resistance because the texture is the stone itself, and does not depend on color that can fade. It looks less like tile or flagstone than stamping does, so it comes down to the look you want. For pool surrounds and sloped areas it is frequently the more sensible choice.
Can you match a specific pattern or a neighbor's patio?
Patterns can usually be matched because stamp mats are manufactured products. Color is much harder, because the same color on a different day, a different mix and a different crew will not come out identically, and an existing patio has weathering on it that new concrete does not. Bring photographs to the estimate and be realistic about how close is close enough.
How do I look after stamped concrete?
Keep it clean, reseal it every two to three years, and be strict about de-icing salt, which is harder on decorative surfaces than on plain concrete because you are protecting a color layer as well as the slab. Avoid dragging metal shovels across it. Rinse off anything that stains, such as leaf tannin, barbecue grease or fertilizer, rather than leaving it to sit.
Slabs, steps, sidewalks and walkways
The smaller pours, where thickness, footings and access drive more of the cost than the square footage does.
How thick should a slab for a shed or garage be?
Four inches is typical for a garden shed or a basic pad. A garage floor, a workshop with machinery, or anything a vehicle will sit on wants more thickness and reinforcement, and possibly a thickened edge. What matters as much as thickness is what is underneath: a properly compacted stone base, and for anything enclosed, a vapor barrier so moisture does not come up through the slab.
Do concrete steps need footings?
Steps that carry load and are attached to a structure generally do, so they move with the building rather than settling away from it. Steps that settle and pull away from a doorway are one of the most common concrete failures on older properties, and it is almost always a footing or base problem rather than the concrete itself. Ask what is going underneath rather than only what the steps will look like.
Can a sunken or uneven sidewalk be lifted instead of replaced?
Often yes. Concrete levelling, whether by mudjacking or polyurethane foam, lifts a settled slab back into position and costs considerably less than replacement. It works when the slab itself is sound and has simply settled. It does not work when the concrete is broken up, badly cracked or crumbling, because you would be lifting something that needs replacing anyway.
What causes trip hazards in a sidewalk, and who is responsible?
Usually tree roots, settlement, or frost heave lifting one slab relative to its neighbor. In many municipalities the maintenance of the public sidewalk fronting a property falls to the property owner, which surprises people, and a trip hazard can carry liability. Requirements vary by jurisdiction across the region, so check with your municipality. Small height differences can sometimes be ground down rather than replaced.
How wide should a walkway be?
Three feet is the practical minimum and feels narrow. Four feet lets two people walk side by side comfortably and is what most people prefer for a main front walk. Narrow pours cost more per square foot than large ones, because you are paying for a great deal of forming and edge work relative to the area, so widening a walk by a foot costs less than the square footage suggests.
Can you pour concrete in a back garden with no machine access?
Usually, but it changes the price and you should expect that. If a mixer cannot reach the pour, concrete has to be moved by buggy, pumped, or barrowed, and that is hours of additional labor. It is one of the biggest hidden cost drivers on back garden work, so mention access at the estimate rather than letting it be discovered on the day.
Weather, seasons and timelines
Concrete is weather-dependent work. This is what that actually means for your date.
What happens if it rains on the day of my pour?
It depends how much and when. Light rain after the concrete has started to set can sometimes be managed with covers. Heavy rain on fresh concrete damages the surface, and rain during finishing can ruin it, so the sensible response is often to reschedule rather than push on. Weather is the single most common reason a concrete date moves, and a contractor who reschedules for weather is protecting your slab rather than being unreliable.
Can concrete be poured in winter in Ohio?
It can, with the right precautions, but it needs planning rather than just turning up. Cold weather work may require blankets, heated enclosures, mix adjustments or accelerators, and the curing timeline stretches out. There is also a specific risk worth knowing about: concrete placed late in the season goes into its first winter young, which is exactly when de-icing salt does the most damage. If your pour lands after September, be especially strict about keeping salt off it entirely.
When is the best time of year to pour concrete here?
Late spring and early fall are generally kindest, because moderate temperatures make for a more controlled cure than high summer heat or winter cold. That is also when demand is highest, so calendars are tighter. Summer pours are routine but often start very early to avoid placing concrete in the heat of the afternoon.
How long will my project take from start to finish?
Most residential driveways and patios are placed in one to two days of actual work, but that is not the same as the project being finished. Demolition, excavation and base preparation come first, and curing comes after, so the driveway is out of use for around a week from the pour before a car goes on it. Larger or decorative work takes longer. Your written estimate should give you a realistic window rather than a best case.
Why do concrete crews start so early?
Because concrete does not wait. Pours are scheduled around temperature and the working time of the mix, and placing concrete in the heat of the afternoon makes it far harder to finish properly. Early starts are about the quality of your slab rather than the crew’s preference. It is worth mentioning to neighbors if access is tight.
Before the crew arrives
Almost nothing on this list is complicated, but every item on it has caused a delay or an awkward conversation on somebody’s job.
What do I need to do before the crew arrives?
Clear the work area and the route to it. That means moving vehicles, bins, planters, garden furniture, hoses, and anything else portable well clear, not just to the edge. If a gate has to come off to get equipment through, it is easier to sort that the day before than with a crew standing in the driveway. Beyond that, very little: this is exterior work and you do not need to prepare the inside of the house.
Where will I park while the work is happening?
Not on the driveway, and not just for the day of the pour. You will need somewhere else to leave vehicles from the start of demolition until the concrete is cured enough to take a car, which is usually about a week after placement. Plan for that before the job starts rather than on the morning it does. If parking is genuinely difficult on your street, say so at the estimate so it can be factored into the schedule.
Do I need to be home while the work is done?
Usually not. Exterior concrete work rarely needs access to the inside of the house. What is worth being present for is the start, so you can confirm the layout and the finish in person before anything is cut or poured, and the end, so you can walk the finished job with the crew while they are still on site. Everything in between you can leave them to.
What about my pets and children?
Keep them off the work area entirely, and plan for that to last several days rather than one. Wet concrete is caustic and will burn skin on prolonged contact, the site has machinery and tools around it, and a paw print or a handprint set into a fresh slab is permanent. If you have a dog that uses the garden, think about how it will get out while the work is happening and raise it at the estimate.
Will the crew need water, power or access to my house?
Sometimes an outside tap or an exterior socket, which is worth agreeing at the estimate so nobody is knocking on your door about it. Access to the inside of the house is not normally needed for exterior concrete work. If anything about your property makes that different, it is better raised before the day.
What happens to my grass and landscaping?
Equipment has to reach the pour, so some disturbance along the access route is realistic on most jobs, particularly if the ground is soft. Ask at the estimate who is responsible for putting it back and get the answer written into the estimate rather than assumed. This is worth asking any contractor, because it is one of the most common sources of disappointment on an otherwise good job.
Do I need to tell my neighbors anything?
It is worth a heads up if the work needs a concrete truck or equipment parked on a shared or narrow street, or if access is tight. Concrete work is noisy at the demolition stage and starts early, because pours are scheduled around the weather and the heat of the day. A short conversation beforehand tends to prevent a longer one afterwards.
Cracking and what is normal
The most common anxiety after a pour and the most common argument between homeowners and contractors. Worth understanding before you need it.
My new concrete has fine cracks. Is that normal?
Fine hairline cracking is normal and it is not a defect. Concrete shrinks slightly as it cures and it relieves that stress by cracking. It is not a question of whether concrete cracks, it is a question of where. That is exactly what control joints are for: they are deliberate weak lines cut into the slab so it cracks along them instead of wherever it likes. Hairline cracks that are stable, that you can barely catch a fingernail in, and that are not lifting on either side are cosmetic.
So when is a crack actually a problem?
When it is doing something rather than just existing. The signs worth acting on are: a crack that is getting visibly wider or longer over weeks and months, one where the two sides sit at different heights, one you can fit a coin into, cracking that appears alongside surface flaking or crumbling, or new cracking within the first year that was not there at handover. Any of those points at something under the surface, most often the base, the mix, the joint layout or the curing, rather than at normal shrinkage.
The surface is flaking. What is that?
That is scaling, and it is different from cracking. It is the top layer coming away in thin flakes, and the most common cause in this region by far is de-icing salt used on concrete that was too young for it or was not sealed. It can also come from finishing problems, from water worked into the surface during finishing, or from a poor air-entrainment mix for a freeze-thaw climate. If a slab starts scaling in its first year or two, it is worth having someone look at it rather than waiting.
What should I do if I think my concrete has a real problem?
Photograph it, note when you first saw it and whether it is changing, and call the contractor who poured it. Take the photographs from the same spot each time, because the single most useful piece of evidence in any concrete dispute is whether the defect is moving. Then ask for someone to come and look at it in person. A crack cannot be diagnosed from a description.
Can cracks be repaired, or does the whole slab have to come out?
It depends entirely on why it cracked. Cracks caused by normal shrinkage can often be cleaned and filled, and on a sound slab that is the sensible answer. Cracking caused by a failing base, by movement, or by a slab that was never thick enough for the load it carries cannot be fixed by filling the crack, because the cause is still there and the repair will simply crack again. That distinction is the whole of the conversation, and anyone who will not discuss it should be treated with some caution.
Will you tell me honestly if it is our fault or yours?
That is the right question to ask, and you should ask it of any contractor before you hire them, not after something goes wrong. What you are looking for is a company willing to come and look, willing to say what it thinks caused the problem, and willing to put in writing what it will and will not do about it. Ask us that at the estimate.
Winter, salt and concrete care
The most important section on this page and the one most likely to save you money. More good concrete is ruined in this region by its first winter than by anything a contractor does wrong.
Can I put salt on my new concrete this winter?
No, and this is the single most important thing to know about new concrete in Ohio. Do not use de-icing salts during the first winter after your concrete is placed, and be especially strict about it if the concrete went down after September. Ohio Concrete, the state’s concrete association, publishes technical guidance on exactly this, because surface scaling caused by de-icers in the first year is one of the most common and most avoidable ways a good slab gets ruined. Use sand or grit for traction instead. It does not melt ice, but it does stop people slipping, and it will not damage the surface.
Why does salt damage concrete if the concrete is already hard?
Sodium chloride is not especially corrosive to concrete on its own. The damage is mechanical rather than chemical. Salt water saturates the surface, and when it freezes, the pressure inside the pores pushes the top layer apart. That is what scaling is: the surface flaking away in thin layers. NOAA records roughly 15 freeze-thaw cycles a year at the Cincinnati station, so a saturated slab gets that pressure applied over and over. Some other ice-melt compounds are genuinely corrosive to portland cement and can pit the surface as well.
Which ice melt is safest for concrete?
Sand or grit is safest, because it is not a melter at all and does nothing to the surface. If you must melt ice on concrete that is past its first winter and properly sealed, plain sodium chloride is generally gentler on concrete than the stronger chloride compounds, though all of them drive freeze-thaw cycling. What you should avoid entirely is any fertilizer used as a de-icer. Ammonium sulfate and ammonium nitrate attack concrete chemically and will do real damage quickly.
How often should I seal my concrete?
A penetrating sealer every three to five years is the general guidance, following the manufacturer’s instructions, and that maintenance starts after the first year rather than immediately. If you intend to use de-icers at all once the concrete is past its first winter, sealing in the fall before the weather turns is what stops water and salt getting into the pores in the first place. Decorative and stamped concrete is a different case: it typically wants resealing every two to three years to hold its color, which is an ownership cost worth knowing before you choose that finish.
How should I clear snow off a new driveway?
Plastic-edged shovels or a snow blower with the skid shoes set slightly high. What causes damage is a metal blade dragged hard across a green surface, and plow blades catching a raised edge or a control joint. If you use a plow service, tell them the concrete is new and ask them to set the blade up. It is a thirty second conversation that prevents gouging.
When can I walk on and drive on new concrete?
As a general rule you can walk on it after about 24 hours and drive a normal car on it after about seven days, but confirm the specific timings for your pour with the crew before they leave, because mix, thickness, weather and time of year all move those numbers. Keep heavy vehicles, dumpsters, and delivery trucks off it considerably longer. Concrete continues gaining strength for weeks after it is walkable, and the most common early damage we see is a heavy load put on a slab that simply was not ready for it yet.
Warranty and if something goes wrong
Read this before you hire anyone, not after. Most of it is about what to ask and what to get in writing, and it applies to any contractor you are considering.
What if I am not happy with the finished work?
Say so immediately, in writing, and be specific about what is wrong. Take photographs. Contact the person who managed your project rather than only the crew who were on site. The reason to raise it straight away rather than sitting on it is that most finish issues are far easier to address soon after a pour than months later, and a written record from the start protects you if the conversation becomes difficult.
What should a concrete warranty actually cover?
Ask for it in writing before you sign anything, and read what it excludes rather than what it promises. A workmanship warranty should cover defects in how the work was carried out. Almost every concrete warranty in existence excludes hairline shrinkage cracking, because that is normal, so you want to understand precisely where the line sits between normal and defective. Ask specifically what voids it, since de-icing salt in the first winter and heavy vehicle loads are common exclusions. Our warranty terms are set out in your written estimate, and you should ask any contractor for theirs the same way.
Does a warranty transfer if I sell the house?
Sometimes, and it depends entirely on the contractor’s terms. If you are likely to sell within a few years it is a fair thing to ask about before you sign, because a transferable workmanship warranty is a genuine selling point and a non-transferable one quietly becomes worthless the day you move.
What if we agree a change once the job has started?
Get it in writing before the work happens, including what it does to the price and the schedule. Expanding a patio by a few feet on pour day is more concrete, more forming and more labor, and it is entirely reasonable for that to cost more. What is not reasonable is either side being surprised by it afterwards. A short written change note signed by both of you prevents almost every argument of this kind.
Who do I contact if something goes wrong after the job is finished?
Call us on (513) 270-2653 and ask for the project manager who ran your job. Customer reviews name Calvin as a project manager specifically in the context of resolving a problem on a completed job, which is the situation this question is about. If you would rather put it in writing, email works and gives you a record.
Do you respond to complaints publicly?
The owner replies to roughly 86% of our public reviews, and that includes the critical ones. Our reviews page publishes the full star distribution, including the one star reviews, and describes what they were about rather than hiding them. We would much rather hear about a problem directly and early, but we are not going to pretend criticism does not exist.
Find an answer by topic
The rest of our questions are answered on the pages that deal with each subject properly, rather than being duplicated here.
Cost and pricing
What work costs in this market, what moves the number up and down, what is usually excluded, and a working estimator.
Choosing a contractor
How to compare quotes, what credentials mean in Ohio, and who else operates in this market.
Our reputation
The full rating, the star distribution including the one star reviews, and a live unfiltered feed.
Driveways, patios and flatwork
Questions about installation, thickness, base preparation and finishes are answered on each service page.
Resurfacing and coatings
When an overlay is the right answer instead of replacement, and what floor coatings involve.
Asphalt and commercial
Paving, sealcoating, parking lots and commercial surfaces each carry their own questions.
Still not answered?
Ask us. Questions that come up more than once end up on this page, which is how most of what you have just read got here in the first place.