Privacy Policy

Last Updated: 25 August 2026

This Privacy Policy describes how Cincinnati Custom Concrete (“Company”, “we”, “us”, or “our”) collects, uses, and safeguards your personal information when you use our website or services. By accessing our services, you agree to the collection and use of information in accordance with this policy.

1. Summary of Data Collection & Usage

We collect personal information to provide services, improve user experience, and communicate effectively. We do not sell or share your personal information, including phone numbers, with third parties or affiliates for marketing or promotional purposes.

2. Interpretation and Definitions

Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of singular or plural usage.

Definitions

  • Account – A unique user profile, if created, to access our services

  • Company – Cincinnati Custom Concrete, 676 Overbrook Ave, Maineville, OH 45039

  • Cookies – Small text files placed on your device by a website to store data

  • Personal Data – Identifiable information such as your name, email, and phone number

  • Service – The website and services operated by Cincinnati Custom Concrete

  • Usage Data – Data collected automatically about how the website is accessed and used

  • You – The individual accessing or using our Service

3. Information We Collect

We may collect the following types of information:

Personal Data:

  • First and last name

  • Email address

  • Phone number (used only for communication, not for marketing)

  • Address, city, ZIP/postal code

Usage Data:
Automatically collected data includes browser type, device type, IP address, pages visited, time spent on pages, and other diagnostic data.

Tracking Technologies:
We use cookies, beacons, and similar technologies to analyze traffic and enhance performance.

4. How We Use Personal Data

We use your information to:

  • Provide and manage services

  • Respond to inquiries and service requests

  • Communicate with you regarding quotes, project updates, or appointment reminders

  • Improve website performance and customer experience

  • Comply with legal obligations

  • Prevent fraud and protect security

5. Service Providers We Share Data With

We do not sell your personal information. We do use a small number of third-party service providers to operate this website and run our business, and those providers process some of your data on our behalf. We think you should know who they are:

  • 123FormBuilder hosts the contact and estimate request forms on this site. When you submit a form, the details you enter are transmitted to and stored by 123FormBuilder before reaching us.
  • Google Analytics and Google Ads provide website analytics and advertising measurement. These set cookies in your browser, including _ga, _ga_021K8S8W5S and _gcl_au. You can opt out using the Google Analytics opt-out browser add-on or by blocking cookies in your browser settings.
  • RealWork Labs is the field application our team uses to capture job-site photographs and to invite customers to leave reviews. See the section below on project photography.
  • Cloudflare sits in front of this website to provide security filtering and content delivery, and processes technical request data such as IP addresses for that purpose.
  • Our website host and email provider store site data and correspondence.

These providers act as processors on our behalf. They are not permitted to use your information for their own marketing.

6. Project Photography and Location Information

Concrete work is visual, and photographs of completed projects are how customers judge quality. You should know how we handle them:

  • Our crews may photograph the work area before, during and after a project, for quality records and to show examples of our work.
  • The field application we use can attach approximate location information to job photographs, which may be used to show the general areas we work in.
  • We use photographs of the work itself. We do not intentionally publish images of the inside of your home, identifying details such as house numbers or vehicle plates, or anything that identifies you personally.
  • If you would prefer that photographs of your property are not used publicly at all, tell us and we will not use them. You can ask before, during or after the project, and you can ask us to remove an image we have already published.
  • After a project we may invite you to leave a review. That is always optional, we never offer anything in exchange for one, and we do not write reviews on your behalf.

7. SMS Consent & Notification Policy

We may collect and use your mobile number to send essential service-related text messages.

How We Collect Consent:

  • Via a selectable checkbox on our contact forms

  • Orally by phone or in person during project setup

Types of Messages:

  • Appointment confirmations or reminders

  • Project scheduling updates

  • Dispatch or job completion alerts

Message Frequency: May vary based on your service needs.
Message & Data Rates: May apply, depending on your mobile carrier.

Opt-Out Instructions:
You can unsubscribe at any time by replying STOP to any message. For assistance, reply HELP.
Your phone number will not be shared with third parties or affiliates for promotional use. Consent to receive SMS messages is not a condition of purchase.

8. Communication Preferences

You may opt out of:

  • Marketing Emails – by clicking the unsubscribe link

  • SMS Messages – by replying STOP

  • Other Notifications – by contacting us directly

Email us at [email protected] for any request.

9. Data Retention and Deletion

We retain your information only as long as needed to provide services or meet legal obligations. You may request your data be deleted or updated at any time.

10. Your Rights

Under applicable data protection laws (such as CCPA or GDPR), you may:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

11. Data Security

We use commercially reasonable physical, administrative, and technical safeguards to protect your personal data. No method of transmission is 100% secure, and we cannot guarantee absolute security.

12. Updates to This Privacy Policy

We may update this policy to reflect changes to our practices or legal requirements. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

Cincinnati Custom Concrete
676 Overbrook Ave, Maineville, OH 45039
Phone: (513) 270-2653
Email: [email protected]

Call Now · (513) 270-2653